VALS has an “On-Call” after-hours service which is provided through the Preston office. All calls before 9.00am and after 5.00pm are diverted to the rostered On-call Client Service Officer (CSO).

After-hours notifications of a person in custody, or other calls, are initially fielded by CSOs who are trained to handle most queries. When complex legal advice is required, the queries are referred to VALS’ On-call solicitor.