Employment Type: Full-time, 8 months fixed-term (Parental Leave cover)
Location: Mildura VIC
Salary: $81,135.60 plus superannuation and salary packaging benefits
Flexible Work: Hybrid
About the Role
As a Client Services Officer (CSO), you’ll be the vital cultural link between Aboriginal community members, VALS lawyers, and the courts. You’ll help clients navigate the justice system, provide short-term case work, and connect them with essential services. This role is hands-on, community-focused, and deeply rewarding.
Key responsibilities include:
- Supporting clients in court and explaining legal processes in plain language.
- Assessing client needs and risks, and making warm referrals to other services.
- Providing transport assistance, welfare checks, and advocacy.
- Engaging with the local Aboriginal community and maintaining strong service networks.
- Representing VALS at community meetings and forums.
- Performing administrative tasks including case notes and reporting.
What We’re Looking For
- Certificate, diploma, or degree in community services, social work, or similar – or relevant experience with willingness to study (supported by VALS).
- Knowledge of the Victorian legal system and issues impacting Aboriginal communities.
- Strong community connections and engagement experience.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a multidisciplinary team.
- Computer literacy (Microsoft Office and client management systems).
Mandatory requirements:
- Employee Working with Children Check
- Victorian Driver’s License
- National Criminal History Check
- Proof of work rights in Australia
Why Join VALS
- 17.5% Leave Loading
- 5 additional days of annual leave on top of the standard 20 days
- Generous salary packaging up to $15,900 via Maxxia
- Opportunity to work alongside a passionate, culturally committed team
- Ongoing professional development and training opportunities
- A supportive, inclusive, and culturally safe workplace environment
Ready to make a difference?
Apply now and help us deliver justice and support to those who need it most. https://www.seek.com.au/job/89852282