Career & Job Opportunities

 

The Victorian Aboriginal Legal Service frequently offers a number of employment opportunities within our Legal, Community Justice and Executive and Corporate Services.

If you are an Australian Aboriginal and/or Torres Strait Islander person who is seeking to work with our organisation please send your current resume along with your preferred area/role and region (metro, Loddon, Barwon etc.) 

Join our Talent Pool by clicking the button below.

We will contact you as new opportunities arise.

We are always actively looking for applicants from a diverse range of gender identities, sexual orientations cultures, language groups, abilities, and experiences.

In particular, we encourage Aboriginal and Torres Strait Islander people, Members of the LGBTQI+ community, people with disabilities, and people with experience seeking asylum to apply

Overview

The Director Executive and Corporate Services is a member of the Executive Management Team and as part of the Executive Team works to achieve VALS’ goals and objectives.

The position is responsible for ensuring mechanisms are in place to support high standards of internal and external governance.  The position requires efficient management, leadership and development of staff and resources within the section as well as contribution to broader organisational leadership, participation in formulation of strategic directions and plans, setting priorities and advising on resourcing.  The Director Executive and Corporate Services provides advice and recommendations ensuring it can effectively perform its governance and fiduciary duties.

The Director Executive and Corporate Services position reports directly to the CEO and has responsibility to oversee 4 areas of the organisation: 

  1. Human Resources
  2. Policy, Research and Advocacy (Communications)
  3. Quality Improvement (Accreditation, Quality, Privacy Control, Complaints) and,
  4. Office Services.  

Key Performance Indicators, Duties & Responsibility

  1. Directly and through appropriate delegation:
    1. Manage, guide, mentor and where appropriate, train staff in the relevant section
    2. Provide appropriate information to the Board and management to ensure excellent governance and management of the organisation
    3. Oversee the work of all subordinate staff directly and/or indirectly through appropriate delegation.
  2. Directly and through appropriate delegation oversee the preparation of appropriate materials to ensure all compliance, accountability and fiduciary responsibilities are met.
  3. Ensure adherence to all relevant organisational policies with particular focus on good governance and management; ensure quality and accreditation standards are being met including service delivery and stakeholder engagement.
  4. Ensure that the organisation and its staff meet their professional and ethical obligations, adhering to all legislative and contract requirements.
  5. Take an active, corporate and constructive role as a member of the Executive Management Team and other related functions.
  6. Provide input on the development of the Executive and Corporates Services budget and manage its implementation.
  7. Liaise with community and other stakeholders to promote the commitments and work of the organisation and establish systems and processes to ensure effective internal and external communication occurs.
  8. Lead the Policy and Communications work of VALS. This will require the provision of papers, submissions, media and communication documents and policy statements on behalf of the organisation as the need arises. 
  9. Initiate, develop and maintain effective working relationships with key interest groups, major stakeholders and partners of the organisation to advance our work and strategic directions
  10. Ensure that VALS human resource obligations are met and support management and staff to deliver effective human resource management.
  11. Prepare high level briefings, reports and presentations to the Board, and Chief Executive Officer as required.
  12. As directed, undertake other duties which are incidental and peripheral to the main tasks, provided that such duties are reasonably within the employee’s skills, competence and training

Key Selection Criteria

  1. Extensive professional experience in management, particularly people management / executive and corporate services with an understanding of law.
  2. Hold at minimum an undergraduate law/business or other relevant degree with a minimum of three years of relevant experience.
  3. Comprehensive understanding of the issues confronting Aboriginal people in relation to the delivery of legal services and associated issues.
  4. Demonstrate cultural sensitivity and a commitment to Aboriginal and Torres Strait Islander peoples, access to justice principles and human rights standards.
  5. Demonstrated achievements in and a thorough understanding of best practice standards of governance and the planning and provision of support to governance committees and management.
  6. Demonstrated experience in the development, informing and delivery of training to staff, community and stakeholders.
  7. Capacity to liaise with Government and non-government organisations on legal and associated issues relevant to the Organisation.
  8. Capacity to represent the organisation at a range of fora relevant to organisation at local, regional, state, national and international levels.
  9. Demonstrated capacity to work in an environment of continuous improvement, innovation and change.
  10. Demonstrated ability to work as part of an executive management team and develop strong working relationships within a multi-skilled and multi-discipline working environment.
  11. Demonstrated computer literacy skills and proficiency using the Microsoft Office and other relevant software.
  12. Ability to work with Aboriginal and Torres Strait Islander peoples and acknowledge their diverse backgrounds, personalities and varying needs and the unique cultural ways in which they may be expressed
  13. Experience working in the non-profit sector.

Application process
To apply for this opportunity, please provide:
• a covering letter outlining who you are and why you are suited to this position
• a statement addressing each of the key selection criteria – applications submitted without a statement addressing the key selection criteria will not be accepted. Please note the key selection criteria is found within the position description.
• your resume detailing your education and professional experience and two referees.
Please submit your application to jobs@vals.org.au using the subject line: Director, Executive & Corporate Services

Please apply by 5pm Sunday  1st November 2020.

Please click on the link below for the position description

Position Description – Director, Executive & Corporate Services Oct 2020

Overview

VALS provides legal advice to a significant and growing number of Aboriginal and/or Torres Strait Islander people charged with Criminal Offences and who may have experienced misconduct by members of Victoria Police, Correctional Services staff, and other Government employees

The Senior Advocate will be focused primarily on appearing as Counsel in matters with sufficient merit for litigation and complex criminal proceedings requiring a high level of skill and expertise.

The role will provide guidance to VALS’ staff members’ awareness about the relevant claims that may be available for people who have been mistreated by police or other government employees, with the aim being to increase the number of clients with potential claims who are referred to the specialist lawyer for triage, referral or follow up casework where appropriate.  The Senior In-House Counsel will also be briefed in relation to criminal law case work and advocacy.

This role will also work closely with the policy and communications team to build awareness, create submissions and proposals but also assist in seeking future funding for the continued conduct of the work.

As this is a new area of operation for VALS as an organisation, the role will also need to work collaboratively and seamlessly with a number of internal VALS staff and external stakeholders who will be important in ensuring the new initiative is as impactful as possible.

Key Performance Indicators, Duties & Responsibility

Principal Managing Lawyer/Senior Advocate –Specialist Legal and Litigation Practice, will:

  • Improve service delivery by ensuring consistency in internal VALS representation and advocacy in complex matters requiring specialist knowledge and skills in criminal law and civil litigation involving misconduct by police (police torts), corrections and other Government departments
  • Reduce financial impacts to the organisational budget by reducing external briefing and appearing in matters of complexity
  • Raise awareness of the issues relating to deaths in custody, misconduct of police, correctional staff and other government agencies to drive and influence change
  • Provide guidance and advice in both written and oral form to the criminal law practice and the Specialist Legal and Litigation practice
  • Achieve results through court advocacy at a level that requires highly developed legal skills and expertise in both adversarial and inquisitorial proceedings (coronial inquests, civil litigation and criminal matters)
  • Increase professional development outcomes through internal training and development opportunities working together with the relevant legal teams and stakeholders
  • Contribute at a high level to legal advocacy and policy priorities representing the organisation in law reform activities and driving systemic change
  • Develop internal guidelines and standard operating procedures relevant to the operation aspects of the Specialist Legal and Litigation Practice
  • Contribute to, and participate in, the collaborative relationship between Victoria Legal Aid, Aboriginal community-controlled organisations, Community Legal Centres and other community organisations with whom VALS interacts
  • Develop and foster positive working relationships with a number of key internal staff to ensure the referral of clients to the Specialist Legal and Litigation Practice
  • Manage a team of lawyers administrative staff, providing mentoring, guidance and supervision and direct oversight of the work undertaken in the practice.

Key Selection Criteria

  • In depth knowledge of legislation pertaining to criminal law and civil litigation with a focus on police torts, ability to analyse complex situations and adapt accordingly in a fast paced and changing environment.
  • High level advocacy and legal skills with demonstrated experience in appearing on behalf of relevant parties in the Coroners, Magistrates and Higher Court jurisdictions in all stages of the legal proceedings in criminal law and civil litigation relating to misconduct by members of Victoria Police, Corrections Victoria and other relevant Government Departments.
  • Demonstrated high level conceptual skills, analytical and negotiation skills to achieve desired results.
  • Highly developed interpersonal skills with an ability to develop positive relationships with both internal and external stakeholders including members of the Aboriginal Community, Courts, Judiciary, support services and Government Departments.
  • Strong management skills and experience in managing, mentoring and training staff and contribute to the development of individuals and their knowledge and skills
  • Ability to provide independent, strategic specialist legal advice and guidance to VALS lawyers and Community Justice teams on complex legal matters and or policy issues impacting the rights of Aboriginal and Torres Strait Islander people.
  • Experience in public speaking at various forums and stakeholder engagement activities, influence change working collaboratively with the Policy and Communication’s team on relevant priorities.
  • Knowledge and understanding of the social, legal and justice issues including abuse and systemic racism faced by Aboriginal and/or Torres Strait Islander people in Victoria
  • A commitment to the principles and values of the organisation and proven record of ethical behaviour pursuant to the Legal Profession Uniform Law.

     

    Qualifications and experience:

    • Relevant qualification in Law and admission to the Supreme Court of Victoria.
    • Must hold an unrestricted practicing certificate with not less than 5 years PAE.

      Desired

      • Accredited by the Law Institute of Victoria as a Specialist in Criminal Law and or Personal Injury Law would be advantageous

Application process
To apply for this opportunity, please provide:
• a covering letter outlining who you are and why you are suited to this position
• a statement addressing each of the key selection criteria – applications submitted without a statement addressing the key selection criteria will not be accepted. Please note the key selection criteria is found within the position description.
• your resume detailing your education and professional experience and two referees.
Please submit your application to jobs@vals.org.au using the subject line: Principal Managing Lawyer, Senior Advocate

Please apply by 5pm Tuesday 3rd November 2020.

Please click on the link below for the position description

PD – Principal Managing Lawyer-Senior Advocate

Overview

To provide high quality legal services, including information, advice, representation, casework, negotiation and dispute resolution, and outreach services primarily in Family Law matters with a focus on family violence and related hearings in the Magistrates’ Court of Victoria and the Federal Circuit and Family Courts of Australia on behalf of members of the Aboriginal and Torres Strait Islander (ATSI) community in Victoria. This position also requires a willingness to conduct child protection matters.

To engage with and participate in VALS projects, policy and law reform initiatives, and community and professional legal education programs.

Key Performance Indicators, Duties & Responsibility

  1. Appear as an advocate on behalf of VALS clients in Family Law proceedings in the Magistrates’ Court of Victoria and the Federal Circuit and Family Courts of Australia, and at other state-wide locations as required.
  2. Deliver high quality legal services, including information, advice and casework on behalf of VALS clients in Family Law matters and other related matters as required.
  3. Maintain a substantial caseload in Family Law matters.
  4. Prepare and comply with applications for grants of legal assistance and reporting requirements for matters eligible for Victoria Legal Aid funding.
  5. Attend, participate and contribute to the planning, service delivery and continuous improvement of the Family Law Practice and VALS.
  6. Contribute to VALS projects, policy and law reform initiatives, and community and professional legal education programs as required.

  7. Contribute to the collaborative relationship with Victoria Legal Aid and other community organisations with which VALS interacts.

  8. Keep up to date with relevant legal developments and procedures by attending professional legal education programs and maintain an understanding of issues, risks and   trends impacting upon the provision of relevant legal services and members of the ATSI community in Victoria.

Key Selection Criteria

  1. Admitted as a legal practitioner for a minimum of 2 years in Victoria and in the High Court of Australia.
  2. Demonstrated ability to act as an advocate, deliver information, advice, casework and outreach services, and undertake negotiation and dispute resolution on behalf of VALS clients in Family Violence, Intervention Order and, to a lesser extent, Family Law matters.
  3. Knowledge of and practical experience in relevant law and procedure, with a focus on Family Violence Intervention Orders and Family Law and willingness to conduct child protection matters,
  4. Sound interpersonal skills and the capacity to communicate effectively with members of the ATSI community, VALS staff and other community organisations with which VALS   interacts.
  5. A commitment to and understanding of the legal issues faced by members of the ATSI community.
  6. Demonstrated ability for quick and accurate decision-making and the ability to work under pressure and meet deadlines.
  7. Demonstrated ability to work collaboratively with others to foster a co-operative and supportive team environment.
  8. A knowledge of and commitment to the principles and values of the VALS.
  9. Competency in the use of MS Office software (Word, Excel, E-mail) and the capacity to quickly acquire competency in the use of the VALS’ client database.

Application process
To apply for this opportunity, please provide:
• a covering letter outlining who you are and why you are suited to this position
• a statement addressing each of the key selection criteria – applications submitted without a statement addressing the key selection criteria will not be accepted. Please note the key selection criteria is found within the position description.
• your resume detailing your education and professional experience and two referees.
Please submit your application to jobs@vals.org.au using the subject line: Lawyer, Aboriginal Families Practice

Please apply by 5pm Tuesday 3rd November 2020.

Please click on the link below for the position description

Position Description – Lawyer – Aboriginal Families Practice Oct 2020

 

This is an Aboriginal and/or Torres Strait Islander designated position, classified under Section 12 Special Measures of the Equal Opportunity Act 2010.

This employment opportunity is only available to Australian Aboriginal and Torres Strait Islander people.

We are always actively looking for applicants from a diverse range of gender identities, sexual orientations, cultures, language groups, abilities, and experiences.

Overview

The Natural Disaster Relief Program Coordinator will liaise with local ACCO’s and Aboriginal groups on how we can either complement services they are providing regarding COVID-19 or provide additional assistance in a community where there is limited assistance available such as food packages, relief vouchers, cleaning and hygiene items. This can be through brokerage directly to community, providing funds to community groups to enhance their supports, coordinate legal assistance with a designated civil lawyer from VALS.

Key Performance Indicators, Duties & Responsibility

  1. Liaise with Aboriginal Community Controlled Organisations, Traditional Owner Group and any local Aboriginal support services across Victoria.
  2. Ability to prioritise needs of community members and ensure that needs of specific communities are being met within a timely manner.
  3. Ensure resources are fairly distributed across the various Aboriginal communities within Victoria to ensure fair access to supports.
  4. Coordinate emergency relief purchases, boxing of packages and delivery of packages to the various communities across Victoria through utilising local services and VALS Regional Client Service Officers.
  5. Coordinate ways to provide community education across Victoria to assist our Civil lawyer in being able to discuss and address legal needs of the community related to COVID-19 and bushfires.
  6. Development of program guidelines, processes and related documents to ensure clean procedure in how community can seek assistance.
  7. Complete reporting requirements as directed.
  8. Develop and maintain database and spreadsheets for client and community information.
  9. As directed, undertake other duties which are incidental and peripheral to the main tasks, provided that such duties are reasonably within the employee’s skills, competence and training.

Key Selection Criteria

  1. Ability to work with Aboriginal and Torres Strait Islander peoples and acknowledge their diverse backgrounds, personalities and varying needs and the unique cultural ways in which they may be expressed
  2. Demonstrate experience in project management.
  3. Ability to liaise with stakeholders.
  4. Experience in developing and implement new program structures and processes.
  5. Work in a fast-paced environment and able to adapt to changing needs
  6. Ability to work in a high-pressure environment and seek assistance where required.
  7. Ability to work both autonomously and part of a team.
  8. Demonstrated computer literacy skills and proficiency using the Microsoft Office and other relevant software.
  9. Experience working in the non-profit sector.

Application process
To apply for this opportunity, please provide:
• a covering letter outlining who you are and why you are suited to this position
• a statement addressing each of the key selection criteria – applications submitted without a statement addressing the key selection criteria will not be accepted. Please note the key selection criteria is found within the position description.
• your resume detailing your education and professional experience and two referees.
Please submit your application to jobs@vals.org.au using the subject line: Program Coordinator

Please apply by 5pm Sunday  1st November 2020
Please click on the link below for the position description

Position Description – Program Coordinator_Natural Disaster Relief

Board Member Vacancy

This is an Aboriginal and/or Torres Strait Islander designated position, classified under Section 12 Special Measures of the Equal Opportunity Act 2010.
This opportunity is only available to Australian Aboriginal and Torres Strait Islander people.

South East Australian Aboriginal Justice Service Limited (SEAAJSL) is the overarching entity of the Victorian Aboriginal Legal Service. The Board of Directors of South East Australian Aboriginal Justice Service Limited are calling for new members to join the company

ABOUT US:
We were established as a community-controlled organisation in 1973 to address the over-representation of Aboriginal and Torres Strait Islander peoples in the criminal justice system. The organisation has a long and proud history of providing legal and service support for Aboriginal Victorians who are experiencing or at risk of experiencing negative contact with the justice system and advocating locally, nationally and internationally for the rights of Aboriginal people.
The organisation has grown over the years (with further expansion options being pursued) and now offers criminal, family and civil law services, client services support, community legal education and a range of community justice support programs in Victoria

POSITION REQUIREMENTS:

As a VALS COM member, you will be responsible for:

• Embodying and maintaining VALS values, vision, mission and strategies
• Establishing the organisation’s desired strategic outcomes and direction of strategic plans
• Monitoring the outcomes of the strategic and business plans and annual budget outcomes
• Review of annual budget proposed by the Executive Management Team
• Ensuring that VALS has appropriate corporate governance structures in place including standards of ethical behaviour and promoting a culture of corporate and social responsibility
• Ensuring compliance obligations and functions are effectively discharged
• Ensuring that all significant risks are adequately considered and accounted for by the Executive Management Team
• Participation in appropriate personal development opportunities
• Attending all meetings at the organisation’s Head Office or via video link or teleconference (available if required)

ABOUT YOU

Ideally, you will possess:
• An appreciation and understanding of the role VALS play in the community
• Knowledge and skills in one or more areas of community representation, board governance: policy, programs, finance and/or personnel.
• A strong business acumen, with the ability to think strategically and provide leadership
• An ability to help establish strategic direction, working with the CEO, Executive Management Team and other committee members to obtain the resources, funds and personnel necessary to implement the organisation’s objectives
• Good corporate governance understanding
• Excellent interpersonal and communication skills
• Ability to review reports, monitor performance, identify risks and help to implement strategies
• For this position, qualifications or significant experience in Risk Management, Governance, and/or strategic planning would be highly desirable.
• A time commitment of 2 hours per month, which includes Board preparation, meeting and committee meeting time
• Willingness to serve on at least one of the two listed VALS sub-committee and participate actively in its work
-Finance & Audit Committee
-Risk, Quality, and Compliance Committee

HOW TO EXPRESS INTEREST
To submit your expression of interest. please email your application to jobs@vals.org.au and we will be in contact you as soon as possible.

Membership Nomination Form_July2020

This is an Aboriginal and/or Torres Strait Islander designated position, classified under Section 12 Special Measures of the Equal Opportunity Act 2010.

This employment opportunity is only available to Australian Aboriginal and Torres Strait Islander people.

Overview of the position:

This position focuses on providing specific supports to the Aboriginal and Torres Strait Islander peoples living within the Metropolitan Victorian community who are impacted by Family Violence.

The Client Service Officer [CSO] acts as liaison between the Victorian Aboriginal Legal Service Co-Operative Limited [VALS] and Aboriginal and Torres Strait Islander peoples across all areas of criminal, family and civil law matters.  The CSO has an educational role in providing information to communities on family violence support services and the supports available through VALS programs.

Responsibilities and Duties:

  • Provide a case coordination approach to assisting our clients who are impacted by family violence including coordinating services who they are currently linked or assisting to referred to,
  • Travel and provide service to clients within the metropolitan areas of Victoria;
  • Court support, transport assistance, referrals and advocating on the client’s behalf
  • Provide outreach and support to family violence clients;
  • Reassure the client and explain legal terminology and processes used by the courts and legal profession, not using legal jargon. Where appropriate, take notes of the history of the client’s case and provide them to the solicitor
  • Liaise and network with other Aboriginal organisations and agencies to promote VALS and be aware of programs that will assist the Victorian Aboriginal communities, especially those who specialise in the area of family violence
  • Liaise with police and other persons within the justice system to ensure delivery of a culturally relevant service
  • Perform a range of administrative tasks to ensure the effective delivery of services to VALS clients, including maintaining of client file using Actionstep database
  • Provide activity reports on a timely basis, attend staff meetings as required, participate in ongoing training and staff development, and act at all times in a professional manner, upholding the organisation’s core values, and
  • As directed, undertake other duties which are incidental and peripheral to the main tasks, provided that such duties are reasonably within the employee’s skills, competence and training

Application process
To apply for this opportunity, please provide:
• a covering letter outlining who you are and why you are suited to this position
• a statement addressing each of the key selection criteria – applications submitted without a statement addressing the key selection criteria will not be accepted. Please note the key selection criteria is found within the position description.
• your resume detailing your education and professional experience and two referees.
Please submit your application to jobs@vals.org.au using the subject line: FV Metro CSO


Please apply by 5pm Sunday  20th September 2020
Please click on the link below for the position description

Position Description – FV Metro CSO Sep 2020

 

 

Overview

This position is funded by the Working for Victoria Fund as part of a grant agreement between VALS and the Department of Jobs, Precincts and Regions for a Senior Lawyer to provide legal services to Victorians affected by the bushfires and the Covid-19 pandemic.

The successful applicant should have a minimum of 4 years post-admission experience practising in areas of law relevant to VALS’ civil law practice. This should include at least 12 months of practice on an unsupervised practising certificate.

The successful applicant will report directly to the Principal Legal Officer of the Civil and Human Rights team. They will be required to provide high quality legal services, including information, advice, representation, casework, negotiation and dispute resolution, and outreach services in a range of different civil law matters relating to the impact of Covid-19 and the bushfires on behalf of members of the Aboriginal and Torres Strait Islander community in Victoria.

Key Performance Indicators, Duties & Responsibility

  1. Provides high quality legal advice and representation to VALS clients across all key practice areas in the civil team as they relate to the impact of Covid-19 and the bushfires upon clients, including fines and infringements, VOCAT, tenancy, police and correctional services misconduct, discrimination, coronial matters, and other types of legal issues as appropriate.
  2. Provides guidance and mentorship to more junior lawyers in the VALS civil team, including support with complex matters, client management issues, and court/tribunal appearance work, and assists with the legal supervision and delegation of work to volunteers.
  3. Works closely with and support the team’s Principal Legal Officer and the Statewide Community Justice Programs Leader around the coordination and delivery of range of projects, policy and law reform initiatives, strategic litigation work, and community and professional legal education programs relating to the impact of Covid-19 and bushfires on our clients.
  4. Assumes primary responsibility for appropriately managing various key stakeholder relationships with direction and assistance from the Principal Legal Officer and demonstrates a strong ability to manage and leverage these relationships to the benefit of VALS as an organisation as well as the Victorina Aboriginal and Torres Strait Islander community more broadly.

Application process
To apply for this opportunity, please provide:
• a covering letter outlining who you are and why you are suited to this position
• a statement addressing each of the key selection criteria – applications submitted without a statement addressing the key selection criteria will not be accepted. Please note the key selection criteria is found within the position description.
• your resume detailing your education and professional experience and two referees.
Please submit your application to jobs@vals.org.au using the subject line: Senior Civil Lawyer

Please apply by 5pm Tuesday 10th November 2020
Please click on the link below for the position description

Position Description – Senior Lawyer – Civil Law and Human Rights – Working for Victoria

This is an Aboriginal and/or Torres Strait Islander designated position, classified under Section 12 Special Measures of the Equal Opportunity Act 2010. This employment opportunity is only available to Australian Aboriginal and Torres Strait Islander people.

Overview:

The successful applicant will be responsible for delivering the National Helpline component of the Your Story Disability Legal Support, specifically for Aboriginal and Torres Strait Islander people.

The purpose of the role is assisting Aboriginal and Torres Strait Islander persons with disability, their families, carers and supporters to access and engage with the Disability Royal Commission and associated support services.

The successful applicant will respond to calls to the national helpline from Aboriginal and Torres Strait Islander people with advice, referrals to support services and information about any issues arising from engagement with the Royal Commission. In addition, where appropriate, the role will also include arranging referrals to ATSILS members for follow up legal advice, as well as non-legal referrals to appropriate support services.

The National Helpline Officer will work with the National Coordinator of Your Story Disability Legal Support within the NATSILS team.

Key duties and responsibilities:

This role will be responsible for coordinating the National Helpline in relation to enquiries from Aboriginal and Torres Strait Islander people, including the provision of information and referrals to legal and non-legal services.

The National Helpline Officer will:

  • Have primary responsibility for responding promptly and effectively to all calls from Aboriginal and Torres Strait Islander people to the National Helpline.
  • Provide high quality, culturally appropriate, trauma informed and accessible information, referrals and advice to people who have made enquiries through the National Helpline in order to support effective and meaningful participation for Aboriginal and Torres Strait Islander people in the Royal Commission’s processes.
  • Where more detailed assistance is required, provide efficient and effective direct referrals for National Helpline enquiries to relevant legal and/or non-legal support services.
  • Develop and maintain strong and effective working relationships with a diverse range of key stakeholders.
  • Support the development and provision of effective referral pathways for the Your Story service.
  • Work professionally, collaboratively and effectively as part of the Your Story team and in conjunction with NATSILS and each ATSILS.
  • Help improve and maintain information databases by providing regular feedback on the information’s appropriateness, use and accuracy.
  • Participate in skill development, call de-briefing and self-reflection processes.

This role will require some periods of extended interstate travel for training and skill development, including the provision of information and referrals to legal and non-legal services.

The National Helpline Officer will:

  • Have primary responsibility for responding promptly and effectively to all calls from Aboriginal and Torres Strait Islander people to the National Helpline.
  • Provide high quality, culturally appropriate, trauma informed and accessible information, referrals and advice to people who have made enquiries through the National Helpline in order to support effective and meaningful participation for Aboriginal and Torres Strait Islander people in the Royal Commission’s processes.
  • Where more detailed assistance is required, provide efficient and effective direct referrals for National Helpline enquiries to relevant legal and/or non-legal support services.
  • Develop and maintain strong and effective working relationships with a diverse range of key stakeholders.
  • Support the development and provision of effective referral pathways for the Your Story service.
  • Work professionally, collaboratively and effectively as part of the Your Story team and in conjunction with NATSILS and each ATSILS.
  • Help improve and maintain information databases by providing regular feedback on the information’s appropriateness, use and accuracy.
  • Participate in skill development, call de-briefing and self-reflection processes.

This role will require some periods of extended interstate travel for training and skill development.

 

Application process
To apply for this opportunity, please provide:
• a covering letter outlining who you are and why you are suited to this position
• a statement addressing each of the key selection criteria – applications submitted without a statement addressing the key selection criteria will not be accepted. Please note the key selection criteria is found within the position description.
• your resume detailing your education and professional experience and two referees.
Please submit your application to jobs@vals.org.au using the subject line: NATSILS Helpline Officer

Please apply by 5pm Sunday 1st November 2020
Please click on the link below for the position description.

NATSILS Helpline Officer Disability Royal Commission – Position Description FINAL 081020